1. Banking on Progress | BusinessWest

    Banking on Progress | BusinessWest

    A long-time customer of Easthampton Savings Bank recently called with a question about a loan. “This was someone who did his first mortgage with us in 1972,” bank President William Hogan said. “When he called, he said he had to talk to me, and I remembered him. He asked, ‘why do you need all this information?’ “I said, ‘Jack, the world has changed,’” he continued. “And it’s true — what we used to do with a handshake when we took his first application, we can’t do that anymore. Now, a loan file is four or five inches thick by ...

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