1. In a coronavirus world, how will malls be able to operate? Massachusetts retailers look to reopen May 25 with curbside delivery

    In a coronavirus world, how will malls be able to operate? Massachusetts retailers look to reopen May 25 with curbside delivery

    As the coronavirus pandemic ramped up earlier this year, Springfield’s Eastfield Mall was left with empty halls, an “ugly” decrease in revenue and a “skeleton crew” of workers, according to property manager David Thompson. When management found out in March that brick-and-mortar retailers and other businesses deemed non-essential would be forced to close due to the public health crisis, they announced the shopping center’s staff would be reduced.

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  2. Quotes

    1. That's pretty much the entire approach for our retailers: Customers want to come in.
    2. The frustration we're seeing now, of course, is mainly from those who were deemed non-essential, who, in the first phase, the only step forward for them is curbside pick-up.
    3. The health and safety of our shoppers, retailers and employees is of paramount importance.
    4. We and our tenants appreciate the state's willingness to move on with phased re-openings in a manner that protects the health and safety of everyone.
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