1. Coronavirus: Small businesses find innovative ways to serve customers

    Coronavirus: Small businesses find innovative ways to serve customers

    People may not be going into coffee shops, but they are still drinking coffee every day, and the owners of Monsoon Roastery in Springfield are ensuring their customers still have access to their favorite blends. “We have switched over to online ordering and delivery. Right now I’m making between 10 to 30 deliveries a day,” said Tim Monson, who owns the business on Albany Street in Springfield with his wife Andrea Monson. “We started our business on home delivery, but we were only doing four to five deliveries a day and everything else was retail at the store.”

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  2. Quotes

    1. We have switched over to online ordering and delivery. Right now I'm making between 10 to 30 deliveries a day.
    2. We just thought it would be fun and show that all of us small businesses are in this together.
    3. We also have a small table right near the door and people can walk up and pay for their order and grab it to go.
    4. Social media has definitely helped get the word out and people are getting used to the online ordering system.
    5. I worked for the Department of Children and Families and I have always had a place in my heart for kids who come from challenging circumstances and just need a second chance.
    6. We still try to support other local businesses as best we can.
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