1. Bradley Airport Reaches New Heights in Customer Focus

    Bradley Airport Reaches New Heights in Customer Focus

    Kevin Dillon recalled that, when he first started working at airports in mid-’70s, they were run almost like government facilities. Translation: there were few, if any, frills, customer service was hardly a priority, and the notion of generating repeat customers didn’t really exist because, for the most part, customers didn’t have any choice but to return. All that has changed over the ensuing decades, of course. Fliers do have choices, especially in this part of he country, where there are several airports within a two-hour drive. And they make their choices based on a variety of factors ...

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    1. We know business travelers are looking for a greater menu of non-stop services at Bradley, so we've put a lot of attention and focus on development in general.
    2. That's because it's not only connectivity to Dublin, it's connectivity to all of Europe.
    3. We're working to have every one of those trains stop at Windsor Locks, which is considered the airport train station, and then we'll connect the new transportation center to the Windsor Locks train station via high-frequency bus service.
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