1. Florence Bank begins push into Hampden County with grand opening of new West Springfield branch (photos)

    Florence Bank begins push into Hampden County with grand opening of new West Springfield branch (photos)

    If Florence Bank had built its newly opened West Springfield office a decade ago instead of in 2017, it would have been three times bigger than its 1,100 square feet. The bank of a decade ago would have needed teller lines and counter space for the types of routine day-to-day transactions many bank customers do online or through handheld apps, said Florence Bank President and CEO John F. Heaps.  "Now we have a branch where five people run the whole office, and they do everything," Heaps said.

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    1. Now we have a branch where five people run the whole office, and they do everything.
    2. We are here and we are not going anywhere.
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