1. Florence Bank plans to open West Springfield office in July; brick-and-mortar leads to online banking

    masslive.com Financial Services
    Florence Bank plans to open West Springfield office in July; brick-and-mortar leads to online banking

    Florence Bank is expanding into Hampden County but the size of its branches is shrinking, a reflection of how popular online and mobile banking is today. The bank's West Springfield branch, expected to open in July, will be about 7,000 square feet. It will have space for just three tellers and a drive-up ATM, along with business lenders, mortgage originators and a financial services adviser. The ATM will be a smart ATM capable of most things a teller typically does, said Florence Bank President and CEO John F. Heaps. The flesh-and-blood tellers will be able to perform many ...

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    1. That typical branch office with seven or eight tellers? No one builds those anymore.
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