1. Workforce Competitiveness Trust Fund boosts job-skills programs in Hampden, Franklin and Hampshire counties

    Workforce Competitiveness Trust Fund boosts job-skills programs in Hampden, Franklin and Hampshire counties

    MassMutual Financial Group hires between 80 and 120 customer service representatives a year to staff its call centers, each earning $30,000 a year or more.  But the Springfield based financial-services giant has trouble finding people with the right technical, communications and language skills to fill those positions at call centers, said Shannon Levesque, assistant vice president of strategic recruiting and human services for MassMutual Financial Group. It's a need she and other business leaders plan to address with a $350,000 state grant to the Regional Employment Board of Hampden County announced at a news conference Tuesday.

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    1. All these programs are good news for unskilled job seekers who are looking for the skills they need to get the jobs we know are out there in the economy.
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